Frequently Asked Questions
Honest answers about Helix. Don't see what you need? Talk to us.
What is Helix?
Helix is an autonomous AI software engineer. You connect your Git repositories and cloud provider accounts, then describe what you want in plain language. Helix plans the work, writes or edits code, runs tests in isolated sandboxes, and deploys the result to the providers you already use.
Which cloud providers does Helix support?
Helix connects to AWS, Vercel, Fly, Railway, Coolify, Cloudflare, and GCP through MCP servers. We add new providers regularly. Enterprise teams can also request custom MCP connectors for internal platforms.
How does Helix keep my code and credentials safe?
Provider tokens and API keys are encrypted per team using AES-256-GCM and only decrypted inside the agent runtime for the duration of a task. Sandboxes are single-tenant and destroyed after use. Every write action requires your approval, and every operation is logged. See our security page for details.
What can Helix do?
Code migration, CVE remediation, AI code review, backlog automation, multi-cloud deployment, infrastructure operations, and general software engineering tasks described in natural language. Helix outputs normal pull requests, diffs, and commits that your team reviews the usual way.
How is Helix different from a chatbot or coding assistant?
Helix does not just suggest code — it executes end-to-end. It clones repos, runs tests, calls provider APIs, and opens pull requests. It also asks for approval before destructive or state-changing actions, so it behaves like a junior engineer with senior oversight.
How does pricing work?
Helix plans are billed in Naira through Paystack. Each tier has daily, weekly, and monthly quotas for Helix queries, sandbox compute seconds, provider API calls, and storage. The Free tier lets you try Helix without a card. See pricing.
Do I need to give Helix full access to my cloud accounts?
No. You create scoped credentials for each provider and store them in Helix encrypted per team. You choose the autonomy level for your plan, and destructive actions always require explicit approval by default.
What happens if I exceed my quota?
Helix stops accepting new tasks once a quota is exhausted and shows a clear message. We do not silently auto-charge overages. You can upgrade your plan or wait for the quota to reset.
Can Helix work with my existing CI/CD?
Yes. Helix opens pull requests and pushes commits to your repositories just like a human teammate. Your existing CI/CD, code-review, and branch protection rules still apply.
Do you offer refunds?
Yes — within 7 days of purchase for monthly plans, provided you have not consumed a substantial portion of your quota. Annual plans are pro-rated. Open a ticket or email support@launchverse.app.
How can I see system status?
Real-time status is available at /status and linked in the footer.
Still stuck? Email support@launchverse.app.